This first-ever book devoted to patient experience

Beyond Bedside Manner is nearing publication.  Ahead of the launch, we are giving sneak previews of insights.  Each is  available for download on a limited-time basis.   What's here now will be gone next week, replaced with a new one.  
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Enter your information here and you will be able to download the preview instantly!

Reviews

Peter Sneed, MD

Traverse City, MI
"Beyond Bedside Manner will be much valued by both physicians and patients and the timing of these words is opportune for a world searching for direction and answers.”

Stephen Wilmarth, MD

Sacramento, CA​​​​​​​
"Beyond Bedside Manner  is a pleasure to read with insights of great value to physicians. Interested in better patient care while enhancing revenue? This is the book for you.”

Brad Calobrace, MD

Louisville, KY
"Beyond Bedside Manner provides a thorough outline of the things that matter in changing the culture in each of our practices, all in one quick read.  For anyone wanting to do it better but not sure how to make it happen, this book is a MUST!"

John R. DiJulius III

Bestselling author The Relationship Economy: Building Stronger Customer Connections in the Digital Age
"Beyond Bedside Manner should be every medical practice’s bible.”

Richard L Lindstrom, MD

Minneapolis, MN
"Beyond Bedside Manner will be much valued by both physicians and patients and the timing of these words is opportune for a world searching for direction and answers.”

Mary P Lupo, MD 

New Orleans, LA
"Beyond Bedside Manner will be much valued by both physicians and patients and the timing of these words is opportune for a world searching for direction and answers.”

Aaron Waite, MD

Salt Lake City, UT​​​​​​​
"Having put into place many of the recommended practices as outlined, I know firsthand that they work.  It has made all the difference for my patients, my staff and the way I practice."

Chip Conley

Boutique Hotelier (JDV Hospitality), Strategic Advisor to AirBnB, and        New York Times best-selling author ​​​​​​​
"Beyond Bedside Manner is a much-needed resource to help doctors bring the world of hospitality into their practices. Treating patients like guests is good for business and good for the soul."

Roy Rubinfeld, MD

Washington, DC​​​​​​​
"The effect on my practice has been indescribably positive. I love my work and my team is harmonious and happy.”

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