The Business Book for Medical Practices
Quality Patient Experience Goes Beyond (Just) Bedside Manner
The success of your medical practice depends on your commitment to five-star patient experience. This is the business book for medical practices. Armed with the insights in these pages, doctors, nurses, clinicians, and staff can start to treat patients as customers and learn how to make the patient experience a part of their culture. Prioritizing the patient experience in healthcare leads to higher revenues, happier patients, and a more fulfilled internal team.
Beyond Bedside Manner will rekindle the joy of owning an independent practice.