Healthcare is Failing in Customer Satisfaction
Get the Book on Achieving a Five-Star Patient Experience
The Business Book for Medical Practices
Quality Patient Experience Goes Beyond (Just) Bedside Manner and move the current
The success of your practice depends on your commitment to five-star patient experience. This is the business book for medical practices. Armed with the insights in these pages, doctors, nurses, clinicians, and staff can start to treat patients as customers and learn how to make the patient experience a part of their culture. Prioritizing the patient experience leads to higher revenues, happier patients, and a more fulfilled internal team.
Beyond Bedside Manner will rekindle the joy of owning an independent practice.
Beyond Bedside Manner is Getting Rave Reviews on Amazon
Who Am I, and Why Should You Be Listening to Me?
My name is Shareef Mahdavi. Over the past 30 years, I have dedicated my career to improving the patient experience.
- ↵Led marketing launch for the world’s #1 elective surgical procedure: LASIK
- Consulted with well over 1,000 physicians across mutliple medical specialties
- Advisor on product launches to more than 50 medical companies nationwide
- Widely published author with over a hundred articles and publications
- Speaker on customer experience at US and international medical conferences
- Recipient of the Experience Management Award (EMA), awarded for excellence and leadership in customer experience
Don’t Pour More Money into Marketing
Build a Successful Practice by Rethinking Your Patient Experience
Get Daily Inspiration From Shareef
12 Weeks of Exclusive Video Content in Your Inbox
Need help incorporating the ideas from Beyond Bedside Manner? Sign up to receive daily videos from Shareef where he unpacks the 57 insights found in the book.
What Happens When You Rethink the Patient Experience?
The Key to Growing & Sustaining Your Practice is Making Patient Experience Your Differentiator.
It's not about low price, fast tech, or years on the job. The number one thing that will set your practice apart is quality patient experience. Don't settle for the status quo. Be at the forefront of this patient experience movement in healthcare.
Craig Bindi, MD - Laser Eye Center of Silicon Valley
Learn the insights developed from decades of working with doctors and their teams. Take the time to find how to build the modern practice by creating a memorable patient experience that will exceed expectations.
This First-Ever Book Devoted to Patient Experience
- Discover Over 50 Unique Insights to Improving Patient Experience
- Change the Way You View Your Medical Practice
- Learn from Expert Advice Drawn from All Fields of Customer Service
- Join the Medical Movement Focused on Treating Patients Better Inside and Out of the Exam Room
- Use Time-Tested Principles Developed Across 30 Years of Working with Medical Practices
Discovering the Insights
The insights in Beyond Bedside Manner are organized into one of the six key value drivers in the modern medical practice.
Profession
What business are you in?
Place
Does your environment work for or against you?
Patients
What do patients really want?
Promotion
How do you build awareness that’s sustainable?
People
Who is on your team?
Price
Where do fees fit in the decision-making process?
Your Simple Guide to Practice Sustainability
57 Insights
Buy the book and learn the strategies to revolutionize your patient experience.
Choose 1
Find the insight you want to start with from the book and experience the change it makes for your practice. Then try another one.
Improve Your Practice on Day 1
Reinvigorate your team by getting them on board with improving patient experience.
Who Should Read This Book
Doctors
Administrators
Front-line Staff (technicians, nurses, front desk)
Medical Sales Reps
Medical School Faculty and Students
Medical Industry Thought Leaders
Practice Management Consultants
Practice Development Reps
Patient Experience is Impacting Practices
Hardcover
Free upgrade for one or more copies
Hardcover Limited Edition $22.95
Hardcover Limited Edition $22.95
Author Key Note
Special pricing on 10 or more books, plus a discussion guide for your team!
Custom Edition
A personalized copy that you can gift to your referral network, professional organization, or hospital.
Feeling like you’re ready to give up?
Don't!
The greatest danger in medical practices today is the status quo. Because of declining revenues and price stagnation, inaction will inevitably lead to loss of control of your practice. If you do not change, eventually you will either go out of business or give up your entrepreneurial spirit and be acquired by a medical conglomerate. It doesn’t have to be this way.
You can change the trajectory of your practice by focusing on patient experience as a driver for sustainability!
You can change the trajectory of your practice by focusing on patient experience as a driver for sustainability!
Ways to Go BEYOND
Sneak Previews from the book
Beyond Bedside Manner is now published. Download sneak previews of content. Limited availability.
PX Talk Podcast
Doctors and experts share their unique perspectives on patient experience.
Subscribe to my YouTube channel to see each new episode!
Subscribe to my YouTube channel to see each new episode!
Get Inspired
Sign up to receive daily videos from Shareef where he unpacks the 57 insights found in the book.
Contact Us
For large audiences, special edition versions of the book are available.
Speaking Events | SM2 Strategic
events@sm2strategic.com or call (925) 425-9900
Media Inquiries | Engaged Communication
liana@engagedcommunication.net or call (714) 423-4394
Custom Quantity Orders | Story Seven Publishing
publishing@storyseven.com or call (512) 394-4480
events@sm2strategic.com or call (925) 425-9900
Media Inquiries | Engaged Communication
liana@engagedcommunication.net or call (714) 423-4394
Custom Quantity Orders | Story Seven Publishing
publishing@storyseven.com or call (512) 394-4480
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