Is Your Medical Practice Sustainable?
It’s not price, technology, or years on the job.
The key to sustaining your practice is revolutionizing your patient experience.
Craig Bindi, MD - Laser Eye Center of Silicon Valley
Free Download
Beyond Bedside Manner Book
The Success of Your Practice
Rises and Falls With the Patient Experience
Every year doctors are asked to do more for less. As reimbursements drop and prices stagnate, it is difficult to find motivation and drive to sustain an independent practice. But, if you are like many practitioners, the reason you have an independent practice is that you’re not interested in answering to a board or an employer.
In today's healthcare climate, your entrepreneurial independence is at stake.
Who Am I, and Why Should You Be Listening to Me?
My name is Shareef Mahdavi. Over the past 30 years, I have dedicated my career to improving the patient experience.
- ↵Led marketing launch for the world’s #1 elective surgical procedure: LASIK
- Consulted with well over 1,000 physicians across mutliple medical specialties
- Advisor on product launches to more than 50 medical companies nationwide
- Widely published author with over a hundred articles and publications
- Speaker on customer experience at US and international medical conferences
- Recipient of the Experience Management Award (EMA), awarded for excellence and leadership in customer experience
My mission is to help doctors understand that their patients are also their customers, and how to make the patient experience a part of their culture. Prioritizing the patient experience often results in higher revenues, happier patients, and a more fulfilled internal team, and a rekindled joy in owning an independent practice.
This first-ever book devoted to patient experience
- Discover Over 50 Unique Insights to Improving Patient Experience
- Change the Way You View Your Medical Practice
- Learn from Expert Advice Drawn from All Fields of Customer Service
- Join the Medical Movement Focused on Treating Patients Better Inside and Out of the Exam Room
- Use Time-Tested Principles Developed Across 30 Years of Working with Medical Practices
Learn the insights developed from decades of working with doctors and their teams. Take the time to find how to build the modern practice by creating a memorable patient experience that will exceed expectations.
Discovering the Insights
The insights in Beyond Bedside Manner are organized into one of the six key value drivers in the modern medical practice.
Profession
What business are you in?
Place
Does your environment work for or against you?
Patients
What do patients really want?
Promotion
How do you build awareness that’s sustainable?
People
Who is on your team?
Price
Where do fees fit in the decision-making process?
Your Simple Guide to Practice Sustainability
57 Insights
Buy the book and learn the strategies to revolutionize your patient experience.
Choose 1
Find the insight you want to start with from the book and experience the change it makes for your practice. Then try another one.
Improve Your Practice on Day 1
Reinvigorate your team by getting them on board with improving patient experience.
Who Should Read This Book
Doctors
Administrators
Front-line Staff (technicians, nurses, front desk)
Medical Sales Reps
Medical School Faculty and Students
Medical Industry Thought Leaders
Practice Management Consultants
Practice Development Reps
Don’t Pour More Money Into Marketing.
Focus on Improving Your Patient Experience to Build a Successful Practice.
Many physicians feel the best way to grow their practice is to spend a lot of money on traditional marketing, like print advertising and billboards. In reality, the most effective way to build a successful, sustainable practice is to focus on the people who are already coming into the building. By turning your focus to the patient, you can create loyal customers who will refer their friends and acquaintances to your practice.
Reviews
“The Timing of These Words is Opportune for a World Searching for Direction and Answers”
Medical practitioners are already benefiting from the insights in Beyond Bedside Manner.
Get the direction you need to rebuild your practice
following the 2020 pandemic and set the course for success and sustainability.
Get the direction you need to rebuild your practice
following the 2020 pandemic and set the course for success and sustainability.
Hardcover
Free upgrade for one or more copies
Hardcover Limited Edition $22.95
Hardcover Limited Edition $22.95
Book Club
Minumum quantity of 10 books plus discussion guide for teamwork
Interested in a Special Edition for your referral network or professional organization? Click here for details.
Feeling like you’re ready to give up?
Don't!
The greatest danger in medical practices today is the status quo. Because of declining revenues and price stagnation, inaction will inevitably lead to loss of control of your practice. If you do not change, eventually you will either go out of business or give up your entrepreneurial spirit and be acquired by a medical conglomerate. It doesn’t have to be this way.
You can change the trajectory of your practice by focusing on patient experience as a driver for sustainability!
You can change the trajectory of your practice by focusing on patient experience as a driver for sustainability!
Ways to Go BEYOND
Sneak Previews from the book
Beyond Bedside Manner is now published. Download sneak previews of content. Limited availability.
Patient Experience Consult (PEC)
Schedule a 30-minute consultation with Shareef Mahdavi, and get immediate, personalized recommendations on how you can improve your patient experience and your practice.
PX Talk Online Talk Show
Doctors and experts share their unique perspectives on patient experience.
Subscribe to my YouTube channel to see each new episode!
Subscribe to my YouTube channel to see each new episode!
Insights at Work
PX Movement Insights at Work addresses pain points that most practices face. Consistent advice from experts delivered to your inbox.
Contact Us
For large audiences, special edition versions of the book are available.
Speaking Events | SM2 Strategic
events@sm2strategic.com or call (925) 425-9900
Media Inquiries | Engaged Communication
liana@engagedcommunication.net or call (714) 423-4394
Custom Quantity Orders | Story Seven Publishing
publishing@storyseven.com or call (512) 394-4480
events@sm2strategic.com or call (925) 425-9900
Media Inquiries | Engaged Communication
liana@engagedcommunication.net or call (714) 423-4394
Custom Quantity Orders | Story Seven Publishing
publishing@storyseven.com or call (512) 394-4480
Visit the SM2 Strategic Website:
Connect with Shareef on LinkedIn:
